Shipping & Delivery

Processing

Every Vyntage Box is packed by hand from the current rotation. We process orders Monday to Friday — please note we do not ship on weekends.

Orders are typically processed within 5 business days from the order date and shipped the next business day. During high-volume sales, new rotation drops, and holiday seasons, processing may take 7–15 business days.

Shipping Order

Boxes ship in rotation order: Vyntage Club members ship first, followed by one-time orders. This is how we make sure subscribers always get first access to each week's rotation.

Delivery Estimates

Once your order has been processed, please allow:

• United States: 5–8 business days for delivery
• International orders: 8–11 business days for delivery, depending on location

These are estimates, not guarantees — carrier delays, customs processing, and peak periods can extend delivery times.

Tracking

You'll receive a tracking number by email as soon as your box ships. Please allow 24–48 hours for tracking to update after you receive it. If your tracking hasn't moved in more than 5 business days, reach out to support@getvyntage.com and we'll look into it.

Address Changes

Need to update your shipping address? Email support@getvyntage.com as soon as possible with your order number. We can update your address any time before your order ships. Once a box is in transit, we're unable to redirect it, and orders returned to us due to an incorrect or incomplete address provided at checkout may be subject to a reshipping fee.

International Orders — Duties & Taxes

The prices displayed on our site are tax-free in US Dollars, which means you may be liable for duties and taxes once your order arrives. Import duties, taxes, and related customs fees are determined by your local customs office, are the customer's responsibility, and are not covered by us. We are not responsible for delays caused by customs processing in your country — for details on charges, contact your local customs office.

Lost or Delayed Packages

If your tracking shows no movement for an extended period, or your package appears lost in transit, contact support@getvyntage.com with your order number and we'll open an investigation with the carrier. If a package is confirmed lost by the carrier, we'll make it right with a replacement box from the current rotation or a refund.

Questions?

Email support@getvyntage.com — Monday to Friday, 9:00 a.m. – 5:00 p.m. EST.