Returns, Exchanges & Cancellations

Every Vyntage Box is hand-sorted, graded, and packed from the current week's rotation — and because contents are selected for you rather than picked by you, our policies work a little differently than a standard store. Please read this page before ordering.

About Vintage Condition

Vyntage sells second-hand, pre-owned vintage clothing. All items are previously worn and are sold as vintage garments — they are not new, and they are expected to show natural, reasonable signs of wear consistent with their age and prior use. This can include fading, minor marks, light fabric wear, small stitching imperfections, or general signs of previous ownership.

These characteristics are inherent to vintage clothing and are part of what you are purchasing. Where an item's condition is consistent with normal vintage wear, it does not constitute a fault or defect. This does not affect your statutory rights where an item is genuinely faulty.

Vyntage Box Orders Are Final Sale

Due to the curated, one-of-one nature of the Vyntage Box, all purchases are final sale. We are unable to accept returns or exchanges based on brand preference, style preference, sizing preference after delivery, resale value, or dissatisfaction with the assortment received.

When you purchase a Vyntage Box, you acknowledge and accept that item selection is made by our team from the current rotation, and that receiving different pieces than you were hoping for does not constitute a fault or a valid basis for a return, refund, or dispute.

Sizing

Items ship based on the size you select at checkout. Please note that vintage garments often fit differently than modern sizing — always check the measurements on our Size Chart before ordering, as sizing preference after delivery is not grounds for a return or exchange.

If we ship a different size than the one you selected at checkout, that's on us: contact us and we will arrange a replacement. Because our inventory is one-of-one, a replacement will be of equivalent value and condition. A refund will only be issued where a suitable replacement is not available.

Ordering Multiple Boxes

Because we curate from a single weekly rotation, it is possible to receive multiple items from the same brand within a single box or across boxes in the same order. This is a normal part of the Vyntage Box experience and does not qualify for a refund or exchange.

Damaged, Defective, or Incorrect Items

If an item arrives with damage beyond normal vintage wear, or is not what we shipped against your order, we will make it right.

Contact us at support@getvyntage.com within 14 days of delivery with your order number, a short description of the issue, and clear photographs. Please do not return any item before contacting us — we will review your claim and respond with next steps.

Where a fault is confirmed, our first remedy is a replacement of equivalent value and condition, shipped at no cost to you. Because vintage pieces are one-of-one, an identical replacement is usually not possible. A refund will be offered where a suitable replacement cannot be provided. Claims based solely on normal vintage wear consistent with the item's age, item preference, or the random-selection nature of the box do not qualify as fault claims.

Cancellations

Changed your mind? Email support@getvyntage.com as soon as possible with your order number.

• If your order has not yet been processed, our team will cancel it and issue a full refund — no issues.
• Once your order has been processed, we are unable to cancel it, as your pieces are already being pulled from the rotation and moved into fulfillment.

Need to update your shipping address or change your size? Email us at support@getvyntage.com and we'll take care of it, as long as your order hasn't shipped.

Subscriptions

Our subscription can be paused or cancelled at any time — just manage your subscription through your account or email support@getvyntage.com. Pausing or cancelling stops all future boxes and billing. A box that has already been billed and processed for the current cycle follows the standard cancellation and final-sale terms above.

EU & UK Customers — Right of Withdrawal

For eligible orders shipped to customers in the European Union or the United Kingdom, you may have a statutory right of withdrawal within 14 days of receiving your order. Vyntage Boxes are final sale except where mandatory consumer law provides you with a right of withdrawal.

If you exercise a statutory right of withdrawal:

• Items must be returned unworn (beyond trying on), unwashed, and in the condition received, using a tracked shipping service.
• You are responsible for the direct cost of returning the goods, unless applicable law requires us to cover those costs.
• Original standard shipping costs will be refunded where required by applicable law. Shipping upgrades, duties, taxes, or customs fees may not be refundable unless required by law.
• We may withhold the refund until we have received the returned goods or you have provided proof of return shipment, whichever comes first.

Nothing in this policy limits your statutory rights where an item is faulty or not as described.

Questions?

Reach us at support@getvyntage.com — our team is available Monday to Friday, 9:00 a.m. – 5:00 p.m. EST, and we'll get back to you as quickly as we can.